Politique d’expédition
Store: Quantiven
Address: 81 Chemin du Mas du Parisien, 30600 Vauvert, France
Email: contact@quantiven.com
Phone: +33317881987
Full Name: Maeva Chellapah
At Quantiven, we are dedicated to providing a fast, secure, and reliable delivery experience. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and tracking link.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time and Delivery Area
We currently ship to France and selected EU countries.
- France: Estimated delivery time is 2–3 business days after dispatch.
- Other EU countries: Delivery may take 4–8 business days, depending on the destination and carrier.
All shipments are handled by trusted private courier services to ensure safe and timely delivery.
3. Shipping Fees
- Free Shipping & Returns from €30: Orders above €30 qualify for free delivery and free returns.
- For orders below €30, standard shipping fees will be calculated at checkout.
All prices displayed on our website include VAT.
4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking details. You can monitor your shipment at any time using the provided link.
If you do not receive tracking information within 48 hours of placing your order, please contact us at contact@quantiven.com.
5. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us immediately. We will coordinate with the courier to resolve the issue as quickly as possible.
Quantiven is not responsible for delays caused by incorrect shipping details, courier disruptions, customs procedures, or unforeseen circumstances beyond our control.
6. Address Accuracy
Please ensure all shipping information is entered correctly at checkout.
We are not responsible for deliveries made to incorrect addresses due to customer error.
If you notice an error after placing your order, contact us immediately so we can attempt to update the information before dispatch.
7. Split Shipments
In some cases, items from the same order may be shipped separately due to stock availability or logistical reasons. If this occurs, you will receive separate tracking details for each shipment.
8. Customer Support
Our support team is available 24/7 to assist with any shipping inquiries, tracking concerns, or delivery issues.
You can reach us at contact@quantiven.com.