1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination and courier operations.
2. How much does shipping cost?
We offer free shipping and returns on all orders over €30.
For orders below this amount, a standard shipping fee may apply and is calculated at checkout.
All prices displayed on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email containing your tracking number and link.
You can use this information to follow your package in real time until delivery.
4. What payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and securely processed.
5. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at contact@quantiven.com.
Changes can only be made before the order is shipped. Once dispatched, cancellation is no longer possible, but you may return the item after delivery.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
7. How do I start a return?
To initiate a return, contact us at contact@quantiven.com with your order number and reason for return.
We will provide you with return instructions and the return address.
Once your return is received, refunds are processed within 5–10 business days.
8. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Send clear photos of the issue to contact@quantiven.com, and we will arrange a replacement or full refund.
9. Do you offer exchanges?
We currently do not offer direct exchanges.
If you would like a different item, please return your product for a refund and place a new order.
10. Are your products covered by warranty?
Yes, all products include a satisfaction warranty.
If you experience any manufacturing defects or quality issues, contact us and we will resolve the issue promptly.
11. Do you ship outside of France?
Yes, we ship to most EU countries.
If you are located outside the EU, please contact us at contact@quantiven.com to check delivery availability.
12. How can I contact customer support?
Our support team is available 24/7 to assist you with any questions regarding orders, shipping, or products.
You can reach us at contact@quantiven.com.