Refund policy
Store: Quantiven
Address: 81 Chemin du Mas du Parisien, 30600 Vauvert, France
Email: contact@quantiven.com
Phone: +33317881987
Full Name: Maeva Chellapah
At Quantiven, your satisfaction is our highest priority. We are committed to delivering high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Conditions for Returns
To qualify for a return:
- The item must be unused, unwashed, and in its original condition.
- It must be returned in its original packaging with all included accessories (if applicable).
- A valid proof of purchase (order number or receipt) must be provided.
Returns that do not meet these conditions may not be accepted.
3. Return Process
To initiate a return, please contact our support team at contact@quantiven.com with your order number and reason for return. We will provide you with the return address and detailed instructions.
Once your return has been received and inspected, you will receive a confirmation email and your refund will be processed accordingly.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and verified. Processing times may vary depending on your payment provider.
5. Exchanges
We do not currently offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the issue, and we will arrange a replacement or issue a full refund at no additional cost.
7. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons (such as personal care items, undergarments, or opened sealed products). These items will be clearly marked on the product page.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card provider — refunds may take time to be officially posted.
- If the issue persists, contact us at contact@quantiven.com for assistance.
9. Free Returns
We offer free returns on orders over €30. For orders below this amount, return shipping costs may apply unless the item is defective or incorrect.
10. Customer Support
Our support team is available 24/7 to assist you with any questions regarding returns, refunds, or products. Feel free to contact us anytime at contact@quantiven.com.